Terms of service

At Mad Koffee, we want every sip (and every product!) to bring you joy.
That’s why we keep things simple and fair:

Check Before You Sip (Delivery Check)

Customers are encouraged to check the product before making payment to the delivery agent.

If you spot a sizing issue, defect, or simply change your mind, you can return it on the spot to the delivery agent.

 

Post-Delivery Exchanges

Already took the product home? No worries! If you find sizing issues or defects after delivery, reach out to Mad Koffee within 24 hours.

Our team will review your case and let you know the best solution.

Refunds & Store Credit

Refunds are only applicable if you receive a defective product or if you’re truly not satisfied.

For other returns/exchanges, we’ll provide either:

An alternative product of the same value, OR

Store credit equal to the amount for your future caffeine adventures.

 

Delivery Timelines

Inside Dhaka: 1–2 days

Outside Dhaka: 3-5 days

Urgent Orders: Need it fast? We can send via Pathao Parcel (or similar services).

Product cost must be paid in advance via Bkash

Delivery fee: Payable to the rider (as shown in the app, based on your location).

 

Note: We can’t promise exact timings since it’s handled by third-party delivery services.

 

At Mad Koffee, your happiness means the world to us. Sip easy, shop funky!