FAQs

Your pieces will arrive in our 100% recyclable box and reusable cotton pouch. Sending as a gift? Add the finishing touches with our signature gift box, available to add within your cart.

We deliver all across Bangladesh through our courier partners.

Inside Dhaka: Tk 80. Outside Dhaka: Tk 130.

We accept Cash on Delivery (COD). bKash/Card and mobile banking are available under SSLCommerz at checkout.

Exchange requests must be made within 24 hours of delivery. The item must be unused, unwashed, in original condition, and have the original tag attached. Size-exchange delivery fees apply when the customer selected the wrong size. Defective, damaged, or incorrect items caused by Mad Koffee are replaced at no additional cost.

Exchange requests must be made within 24 hours of delivery with the original tag attached. If a refund is approved, processing may take up to 7 days.

Check the size guide on each product page before ordering, we include exact measurements. If you're still unsure, WhatsApp us and we'll guide you to the right size.

Yes. Inbox us on Facebook or WhatsApp with your design and we'll get back to you with pricing and turnaround time.

Once your order is dispatched, our team will send you tracking details via WhatsApp or SMS.

WhatsApp: +8801836935420 (Saturday–Thursday)
Instagram DM: mad_koffee
Facebook: Mad Koffee