Exchange & Return Policy

Last updated: September 2026

Exchange eligibility

Exchange requests must be made within 24 hours of receiving the order. To qualify, the item must be unused, unwashed, in its original condition, and have the original tag attached.

Defective, damaged, or incorrect items

If an item is defective, damaged, or incorrect due to an error by Mad Koffee, we will replace it at no additional cost to the customer. Please contact us within 24 hours of delivery and provide your order details and clear photos of the issue.

Size exchanges

If an exchange is requested because the customer selected the wrong size or has a size issue, the applicable exchange delivery fee must be paid by the customer.

Custom printed items

Custom printed items are non-exchangeable and non-refundable unless they arrive damaged, defective, or incorrect due to our error.

Refund processing

Where a refund is approved, processing may take up to 7 days.

Delivery times and charges

Inside Dhaka: Delivery usually takes 24 to 48 hours (1 to 2 days), depending on when the order is placed. Orders placed after 5:00 p.m. Dhaka time may take longer than 48 hours. Delivery charge: BDT 80.

Outside Dhaka: Delivery usually takes 24 to 72 hours, depending on the destination. Delivery charge: BDT 130.

Delivery estimates may be affected by public holidays, weather, courier delays, or other factors outside our control.

Contact

For an exchange or product issue, contact Mad Koffee via Facebook, Instagram, or WhatsApp at +8801836935420.