Exchange & Return Policy

Last updated: October 2026

Exchange eligibility

Exchange requests must be made within 24 hours of receiving the order. To qualify, the item must be unused, unwashed, in its original condition, and have the original tag attached.

Size and customer-ordering issues

If the customer selected the wrong size or needs a size exchange, the applicable exchange delivery charges are paid by the customer. Availability of the requested replacement size cannot be guaranteed.

Defective, damaged, or incorrect items

If an item is defective, damaged, or incorrect due to an error by Mad Koffee, we will replace it at no additional delivery cost. Please contact us promptly with the order details and clear photos of the issue.

Refund eligibility

Eligible refund requests must be made within 7 calendar days of delivery. Approved refunds are issued after the returned item is received and inspected. Items that are worn, washed, used, altered, damaged after delivery, or missing their original tag are not eligible.

Custom printed items

Custom printed items are non-exchangeable and non-refundable unless they arrive damaged, defective, or incorrect due to our error.

Delivery times and charges

Inside Dhaka: Delivery usually takes 24 to 48 hours (1 to 2 days), depending on when the order is placed. Orders placed after 5:00 p.m. Dhaka time may take longer than 48 hours. Delivery charge: BDT 80.

Outside Dhaka: Delivery usually takes 24 to 72 hours, depending on the destination. Delivery charge: BDT 130.

Delivery estimates may be affected by public holidays, weather, courier delays, or other factors outside our control.

Contact

For an exchange, refund request, or product issue, contact Mad Koffee via Facebook, Instagram, or WhatsApp at +8801836935420.