At Mad Koffee, we make sure customers always have the best experience. If you receive a damaged or defective item, wrong product,  we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.  You will not be charged any additional shipping fees for the replacement of such damaged or defective shipments.  Please see our Cancellation & Return Policy for more information.

Orders and Payments: By placing an order on our website, you agree to provide accurate and complete information, including payment information. You are responsible for all charges incurred under your account. We reserve the right to cancel or refuse any order at our discretion.

Shipping and Returns: We will make reasonable efforts to ship your order within the specified timeframe, but we do not guarantee delivery times. Shipping charges and return policies are outlined on our website and are subject to change without notice.

Product Information: We strive to provide accurate and up-to-date product information on our website, but we do not warrant the accuracy, completeness, or reliability of any product information. Product images may vary from actual products due to color variations, lighting, or other factors.

Intellectual Property: All content on our website, including but not limited to logos, trademarks, text, images, graphics, and videos, is the property of our website and protected by copyright and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our prior written consent.

Limitation of Liability: We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or purchase of our products, including but not limited to loss of profits, data, or business opportunities.

Governing Law: These terms and conditions are governed by the laws of Bangladesh. Any dispute arising from or relating to these terms and conditions shall be resolved through arbitration in Bangladesh, in accordance with the rules of the Bangladesh International Arbitration Centre.

1. By using our website and placing an order, you agree to our privacy policy and terms and conditions. We reserve the right to update or modify these policies at any time without prior notice. It is your responsibility to review these policies periodically for any changes. If you do not agree to these policies, please do not use our website or place an order.